Returns and Refunds Policy

Layer By Layer Prints LLC helps resolve issues with defective items and orders that arrive damaged, incomplete, or incorrect. Change-of-mind returns are excluded.

How to report a problem

Email sales@layerbylayerprints.com within 30 calendar days of purchase. Include your order number and a brief description of the problem. If your item arrived damaged, please include photos of the item and its packaging if available.

Replacements and return shipping

Depending on the issue, we’ll send missing parts, ship a replacement or the correct item, or issue a refund. We cover any shipping needed to resolve the issue. If we need you to send an item back, we’ll provide a prepaid return label and instructions.

Refunds

Refunds are issued to your original payment method. If a return is required, we’ll process your refund after we receive and inspect the item. Your payment provider may need additional time to post the refund.

Contact

Layer By Layer Prints LLC
Rockford, IL 61109
sales@layerbylayerprints.com
888-979-2142